Resume & Experience

save_altResume PDF

Education

University of Toronto Mississauga

  • Honours Bachelor of Science, Graduated June 2022
  • Major in Communication, Culture, Information & Technology (CCIT)
  • Minors in Computer Science and Mathematics

Jean Vanier Catholic Secondary School

  • Graduated as an Ontario Scholar
  • Computer Science Awards: 2016, 2017
  • Honour Roll: 2014 - 2017

Work Experience

Customer Experience Associate

TD Canada Trust (Milton, ON)

August 2023 – Present
  • Provide a great customer experience as a first point of contact for the bank, offering assistance where capable and referring customers to colleagues when needed.
  • Execute transactions accurately and address day-to-day banking needs/concerns.
  • Identify customer needs, provide tailored advice, stay up to date on products/services.
  • Ensure branch assets are accurate and safe from beginning to end of each business day, complying with bank/security operations.

Supervisor

Playdium (Mississauga, ON)

August 2017 – October 2020
  • Received shipments, stocked items, and performed inventory counts in order to maintain a well-organized arcade store that provides an excellent experience for guests.
  • Communicated between management and staff to ensure staff understood responsibilities, while ensuring that any staff concerns are heard by management.
  • Assisted guests with concerns, questions, and inquiries to ensure a great experience.

Leadership

Jean Vanier Gaming Club

Leader (2015–2017)

Created a friendly and welcoming atmosphere and organized meetings and tournaments for students.

UTM ESports

Organizer (2018–2020)

Assisted in running club events as a tournament organizer, created promotional advertisements, set-up and organized streaming broadcasts, and communicated closely with club executives to organize events.

KQM

Publisher Lead (2023–Present)

Head of volunteer team of staff, dedicated to managing and publishing written gaming guides from Google Docs onto user-friendly webpages.

Skills

Web Development

  • HTML
  • CSS
  • JavaScript

Programming

  • Ruby
  • Javascript
  • C
  • Python
  • Java

Design and Productivity

  • Microsoft Office
  • Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere)
  • Sony Vegas